All Systems Operational

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call CAT-HELP (228-4357)

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Zoom

0

Upcoming Maintenances

6

Incidents Last 30 Days

10

Maintenances Last 30 Days

History (Last 7 days)

Identity Management System (IDM) Maintenance - Early Morning 4/1Planned Maintenance

Description

OIT will be upgrading the Identity Management System (IDM) on Tuesday, April 1, 2025 from 12:01 AM to 12:30 AM. The IDM Admin, Campus Directory, and MercedID sites will be unavailable for approximately 5 minutes while the application is restarted.


Components

Authentication and Identity Management


Locations

IDM Website


Schedule

April 1, 2025 12:01AM - April 1, 2025 12:30AM PDT


April 1, 2025 12:30AM PDT
[Update] Planned maintenance to Identity Management System (IDM) should now be complete.

April 1, 2025 12:01AM PDT
[Update] Planned maintenance to Identity Management System (IDM) is starting.
Campus Websites Unavailable - 3/29Service Disruption

Incident Status

Service Disruption


Components

Campus Websites


Locations

Contegix Hosting (Campus & Departmental Websites)



March 30, 2025 12:04PM PDT
[Resolved] After monitoring, the UC Merced web team has determined that the additional problems have been resolved and UC Merced websites are functioning as expected. If you experience issues with campus websites, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 29, 2025 12:36PM PDT
[Monitoring] The campus web team has worked with our vendor to apply a fix to the problem, and access to UC Merced websites has been restored. OIT will continue to monitor campus websites to ensure that they remain accessible.

March 29, 2025 8:11AM PDT
[Investigating] OIT is aware that there is a problem with campus websites not loading and being inaccessible. The campus web team is working with the vendor to address the issue as soon as possible. We’ll update here with more information as we have it.
Campus Websites Unavailable - 3/28Service Disruption

Incident Status

Service Disruption


Components

Campus Websites


Locations

Contegix Hosting (Campus & Departmental Websites)



March 28, 2025 2:10PM PDT
[Resolved] After extensive monitoring, OIT has determined that the problem has been resolved and UC Merced websites are functioning as expected. If you experience issues with campus websites, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 28, 2025 9:15AM PDT
[Monitoring] The campus web team has worked with our vendor to apply a fix to the problem, and access to UC Merced websites has been restored. OIT will continue to monitor campus websites to ensure expected service functionality. If you experience issues with campus websites, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 28, 2025 8:01AM PDT
[Investigating] OIT is aware that there is a problem with campus websites not loading and being inaccessible. The campus web team is working with the vendor to address the issue as soon as possible. We’ll update here with more information as we have it.
ServiceNow Maintenance - Evening 3/27Planned Maintenance

Description

OIT will be performing maintenance on our ServiceNow platform on Thursday, March 27th from 5:00 pm through 5:15 pm. This maintenance effort should not have any user-facing impact.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

March 27, 2025 5:00PM - March 27, 2025 5:15PM PDT


March 27, 2025 5:15PM PDT
[Update] Planned maintenance to the UC Merced ServiceNow platform should now be complete.

March 27, 2025 5:00PM PDT
[Update] Planned maintenance to the UC Merced ServiceNow platform is starting.
VeraLab, DeepFreeze, and wplabman04 Infrastructure Maintenance - Morning 3/27Planned Maintenance

Description

OIT will be performing maintenance on our Windows Server Infrastructure hosting Computer Labs software and services on Thursday, March 27th from 8:30 am through 11:30 am. During this maintenance, VeraLab, Deep Freeze, and licensing for Comsol, ArcGIS, Origin Lab, MATLAB, and Wolfram Mathematica will not be available.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

March 27, 2025 8:30AM - March 27, 2025 11:30AM PDT


March 27, 2025 11:30AM PDT
[Update] Planned maintenance to the VeraLab, DeepFreeze, and wplabman04 Infrastructure Maintenance should now be complete.

March 27, 2025 8:30AM PDT
[Update] Planned maintenance to the VeraLab, DeepFreeze, and wplabman04 Infrastructure Maintenance is starting.
CatLife SSO Issues - 3/25Service Disruption

Incident Status

Service Disruption


Components

Other Campus & External Services


Locations

Other Campus & External Services



March 26, 2025 8:56AM PDT
[Resolved] After monitoring overnight, OIT is confident the issue accessing Catlife using SSO has been resolved. If you continue to experience issues with accessing Catlife using SSO, please Report a Problem via servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 25, 2025 4:46PM PDT
[Monitoring] OIT has worked with our vendor to deployed a fix and SSO can again be used to sign-in to Catlife. If you continue to experience issues with accessing Catlife using SSO, please Report a Problem via servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 25, 2025 2:28PM PDT
[Investigating] OIT is investigating reports of issue with logging into CatLife where campus members encounter an error when logging in via SSO. We are working with our vendors to resolve this issue as soon as possible. We will share information as we have it.
Print Server (UCMPrint) Infrastructure Maintenance overnight 3/26Planned Maintenance

Description

OIT will be performing maintenance on our Windows Server Infrastructure hosting UCMPrint on Wednesday, March 26th from 12:01 am through 4:00 am. During this maintance printing via UCMPrint will not be available.


Components

Printing Services


Locations

UCMPrint


Schedule

March 26, 2025 12:01AM - March 26, 2025 4:00AM PDT


March 26, 2025 4:00AM PDT
[Update] Planned maintenance to the UC Merced Print Server Infrastructure Maintenance should now be complete.

March 26, 2025 12:01AM PDT
[Update] Planned maintenance to the UC Merced Print Server Infrastructure Maintenance is starting.