All Systems Operational

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Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call CAT-HELP (228-4357)

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Zoom

1

Upcoming Maintenances

5

Incidents Last 30 Days

14

Maintenances Last 30 Days

Scheduled Maintenance

Identity Management System (IDM) Maintenance - Early Morning 4/1Planned Maintenance

Schedule

April 1, 2025 12:01AM - 12:30AM PDT

Components

Authentication and Identity Management

Locations

IDM Website

Description

OIT will be upgrading the Identity Management System (IDM) on Tuesday, April 1, 2025 from 12:01 AM to 12:30 AM. The IDM Admin, Campus Directory, and MercedID sites will be unavailable for approximately 5 minutes while the application is restarted.

History (Last 7 days)

ServiceNow Maintenance - Evening 3/27Planned Maintenance

Description

OIT will be performing maintenance on our ServiceNow platform on Thursday, March 27th from 5:00 pm through 5:15 pm. This maintenance effort should not have any user-facing impact.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

March 27, 2025 5:00PM - March 27, 2025 5:15PM PDT


March 27, 2025 5:15PM PDT
[Update] Planned maintenance to the UC Merced ServiceNow platform should now be complete.

March 27, 2025 5:00PM PDT
[Update] Planned maintenance to the UC Merced ServiceNow platform is starting.
VeraLab, DeepFreeze, and wplabman04 Infrastructure Maintenance - Morning 3/27Planned Maintenance

Description

OIT will be performing maintenance on our Windows Server Infrastructure hosting Computer Labs software and services on Thursday, March 27th from 8:30 am through 11:30 am. During this maintenance, VeraLab, Deep Freeze, and licensing for Comsol, ArcGIS, Origin Lab, MATLAB, and Wolfram Mathematica will not be available.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

March 27, 2025 8:30AM - March 27, 2025 11:30AM PDT


March 27, 2025 11:30AM PDT
[Update] Planned maintenance to the VeraLab, DeepFreeze, and wplabman04 Infrastructure Maintenance should now be complete.

March 27, 2025 8:30AM PDT
[Update] Planned maintenance to the VeraLab, DeepFreeze, and wplabman04 Infrastructure Maintenance is starting.
CatLife SSO Issues - 3/25Service Disruption

Incident Status

Service Disruption


Components

Other Campus & External Services


Locations

Other Campus & External Services



March 26, 2025 8:56AM PDT
[Resolved] After monitoring overnight, OIT is confident the issue accessing Catlife using SSO has been resolved. If you continue to experience issues with accessing Catlife using SSO, please Report a Problem via servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 25, 2025 4:46PM PDT
[Monitoring] OIT has worked with our vendor to deployed a fix and SSO can again be used to sign-in to Catlife. If you continue to experience issues with accessing Catlife using SSO, please Report a Problem via servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 25, 2025 2:28PM PDT
[Investigating] OIT is investigating reports of issue with logging into CatLife where campus members encounter an error when logging in via SSO. We are working with our vendors to resolve this issue as soon as possible. We will share information as we have it.
Print Server (UCMPrint) Infrastructure Maintenance overnight 3/26Planned Maintenance

Description

OIT will be performing maintenance on our Windows Server Infrastructure hosting UCMPrint on Wednesday, March 26th from 12:01 am through 4:00 am. During this maintance printing via UCMPrint will not be available.


Components

Printing Services


Locations

UCMPrint


Schedule

March 26, 2025 12:01AM - March 26, 2025 4:00AM PDT


March 26, 2025 4:00AM PDT
[Update] Planned maintenance to the UC Merced Print Server Infrastructure Maintenance should now be complete.

March 26, 2025 12:01AM PDT
[Update] Planned maintenance to the UC Merced Print Server Infrastructure Maintenance is starting.
Saba/Halogen SSO Issues - 3/24Service Disruption

Incident Status

Service Disruption


Components

Human Resources Services


Locations

Saba (Performance Management)



March 25, 2025 2:04PM PDT
[Resolved] After extended monitoring, OIT is confident that the SABA performance management system is functioning as expected. If you have issues with Saba/Halogen, please Report a Problem via servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 24, 2025 9:04AM PDT
[Monitoring] The Saba/Halogen performance management system is working as expected after a brief issue that caused campus members to be unable to login to the service. OIT will continue to monitor the tool to ensure expected service functionality through the performance review cycle. If you have issues with Saba/Halogen, please Report a Problem via servicehub.ucmerced.edu or call CAT-HELP (228-4357).

March 24, 2025 8:44AM PDT
[Investigating] OIT is investigating issues with Saba/Halogen where those trying to login to the service receive an "SSO (Single-Sign On) Authentication Failure" and cannot access the platform. We will share information as we have it.