Active Incident

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call CAT-HELP (228-4357)
Saba/Halogen SSO Issues - 5/15Operational

Incident Status

Operational

Components

Human Resources Services

Locations

Saba (Performance Management)


May 15, 2025 4:56PM PDT
[Monitoring] The Saba/Halogen performance management system is working as expected after a brief issue that caused campus members to be unable to login to the service. OIT will continue to monitor the tool to ensure expected service functionality through the performance review cycle. If you have issues with Saba/Halogen, please Report a Problem via servicehub.ucmerced.edu or call CAT-HELP (228-4357).

May 15, 2025 2:18PM PDT
[Investigating] OIT is investigating issues with Saba/Halogen where those trying to login to the service receive an "SSO (Single-Sign On) Authentication Failure" and cannot access the platform. We will share information as we have it.

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Zoom

4

Upcoming Maintenances

8

Incidents Last 30 Days

14

Maintenances Last 30 Days

Scheduled Maintenance

Network Maintenance - Early Morning 5/19Planned Maintenance

Schedule

May 19, 2025 4:00AM - 5:00AM PDT

Components

Network Services

Locations

Wired Network

Description

OIT will be performing network maintenance on Monday, 5/19/2025 between 4:00 am and 5:00 am We do not anticipate any impact to network access or services during the maintenance period.
Identity Management System Maintenance - Early Morning May 20, 2025Planned Maintenance

Schedule

May 20, 2025 12:01AM - 12:30AM PDT

Components

Authentication and Identity Management

Locations

IDM Website

Description

OIT will be upgrading the Identity Management System on Tuesday, May 20, 2025 from 12:01 AM to 12:30 AM. The IDM Admin, Campus Directory, and MercedID sites will be unavailable for approximately 5 minutes while the application is restarted.
LMS Integration System Maintenance - Early Morning 5/ 20/25Planned Maintenance

Schedule

May 20, 2025 12:01AM - 12:30AM PDT

Components

CatCourses

Locations

Canvas

Description

OIT will be upgrading LMS Integration System on Tuesday, May 20, 2025 from 12:01 AM to 12:30 AM. No user impact is anticipated
Website Migration To New Webhost - Midnight 5/27Planned Maintenance

Schedule

May 27, 2025 12:01AM - 12:30AM PDT

Components

Campus Websites

Locations

Acquia Hosting (Campus and Departmental Websites), Edge Hosting (Campus & Departmental Websites)

Description

OIT will be migrating a number of our campus websites to a new webhost on May 27, 2025 from 12:01 - 12:30 AM. This maintenance effort should not have any user-facing impact.

History (Last 7 days)

Network Maintenance - Early Morning 05/16Planned Maintenance

Description

OIT will be performing network maintenance in SE1 on Thursday, May 16 from 5am to 6am.


Components

Network Services


Locations

Wireless Network


Schedule

May 16, 2025 5:00AM - May 16, 2025 6:00AM PDT


May 16, 2025 6:00AM PDT
[Update] Planned SE1 network maintenance should now be complete.

May 16, 2025 5:00AM PDT
[Update] Planned SE1. network maintenance is starting.
DCC Network DisruptionOperational

Incident Status

Operational


Components

Network Services


Locations

Internet Connectivity, Wireless Network



May 15, 2025 2:20PM PDT
[Resolved] After extended monitoring, OIT has confirmed expected network functionality at the Downtown Campus Center. If you experience issues with network connectivity, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

May 15, 2025 2:19PM PDT
[Resolved] OIT has resolved the brief wireless network connectivity outage at DCC. If you experience any issues with wireless network , please Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357).

May 13, 2025 3:45PM PDT
[Monitoring] OIT is aware of a brief wireless network connectivity outage at DCC. The problem has been fixed and IT teams are actively monitoring the status. If you experience any issues with wireless network , please Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357). (https://status.ucmerced.edu)
Campus Websites Migration to new Host - Midnight 5/15Planned Maintenance

Description

OIT will be migrating a number of our campus websites to a new webhost on May 15, 2025 from 12:01 - 12:30 AM. This maintenance effort should not have any user-facing impact.


Components

Campus Websites


Locations

Acquia Hosting (Campus and Departmental Websites), Edge Hosting (Campus & Departmental Websites)


Schedule

May 15, 2025 12:01AM - May 15, 2025 12:30AM PDT


May 15, 2025 12:30AM PDT
[Update] Planned migration of UC Merced websites to a new webhost should now be complete.

May 15, 2025 12:01AM PDT
[Update] Planned migration of UC Merced websites to a new webhost is starting.