All Systems Operational

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call CAT-HELP (228-4357)

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Acquia

Amazon Web Services

Box

Duo

Instructure (Canvas)

MS Office365

Zoom

2

Upcoming Maintenances

7

Incidents Last 30 Days

21

Maintenances Last 30 Days

Scheduled Maintenance

Windows Server Infrastructure Maintenance - Overnight 5/20Planned Maintenance

Schedule

May 20, 2026 12:00AM - 5:00AM PDT

Components

Other Campus & External Services

Locations

Other Campus & External Services

Description

OIT will be performing maintenance on Student Health Services Server Infrastructure on Wednesday, May 20th from 12:00 am through 5:30 am. During this time, myhealth.ucmerced.edu will be unavailable.
Virtual Server Maintenance Early Morning 5/20Planned Maintenance

Schedule

May 20, 2026 5:00AM - 6:00AM PDT

Components

Other Campus & External Services

Locations

Other Campus & External Services

Description

OIT will be performing maintenance on our Virtual Server Infrastructure on Thursday, May 20 from 5:00am through 6:00am. This maintenance effort should not have any user-facing impact.

History (Last 7 days)

CASHNet Problem 5/11Service Disruption

Incident Status

Service Disruption


Components

Other Campus & External Services


Locations

Other Campus & External Services



May 12, 2026 11:12AM PDT
RESOLVED

The issue with CASHNet has been resolved. The campus community can now complete business processes related to CASHNet. If you are experiencing issues, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

May 11, 2026 3:40PM PDT
MONITORING

The issue with CASHNet has been resolved. OIT will continue to monitor to ensure the service is working without disruption. If you are experiencing issues, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

May 11, 2026 1:45PM PDT
IDENTIFIED

OIT has identified the issue with CASHNet transactions not posting in Banner. We are working with the vendor to initiate a fix. We will update as we have more information. If you are experiencing issues, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

May 11, 2026 11:43AM PDT
INVESTIGATING

OIT is aware that CASHNet is currently not able to post transactions to Banner. Currently, campus community members are not able to complete any business processes related to CASHNet. OIT is working to identify the issue and will update as we have more information. If you are experiencing issues, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).
CatCourses Outage - 5/7Service Disruption

Incident Status

Service Disruption


Components

CatCourses


Locations

Canvas



May 11, 2026 11:53AM PDT
RESOLVED

The issue with CatCourses access has been resolved.  For more information visit https://ucm.edu/CCNews57 If you are experiencing issues please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

May 8, 2026 3:43PM PDT
MONITORING

OIT and Campus Leadership have restored access to CatCourses. For more information on the decision and next steps visit https://ucm.edu/CCNews57 We will continue to monitor CatCourses to ensure security and expected service functionality. If you are experiencing issues with CatCourses, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

May 8, 2026 1:38PM PDT
IDENTIFIED

After careful consideration of campus impacts and security risks, OIT and campus leadership are moving forward with restoring access to CatCourses and PACE Canvas. We expect restoration to be complete by 3:00pm.

May 8, 2026 8:26AM PDT
INVESTIGATING

OIT is coordinating with campus leadership, UCOP, and Instructure to restore access to CatCourses and PACE Canvas and to ensure the platform's security. For information relating to why the services are unavailable, please visit the OIT News page https://ucm.edu/CCNews57. We will share more information as it is available.

May 7, 2026 4:50PM PDT
INVESTIGATING

OIT is working with Instructure to restore access to CatCourses and PACE Canvas. Our vendor is monitoring and posting updates via their status page, https://status.instructure.com/. For information relating to why the services are unavailable, please visit the OIT News page https://ucm.edu/CatCourses_57. We will share more information as it is available.

May 7, 2026 2:39PM PDT
INVESTIGATING

OIT is continuing to investigate issues with CatCourses and PACE Canvas where both platforms are inaccessible. We are working with our vendor, Instructure, to resolve the issue as soon as possible. Our vendor is monitoring and posting updates via their status page, https://status.instructure.com/. We will share more information as it is available.

May 7, 2026 1:36PM PDT
INVESTIGATING

OIT is investigating issues with CatCourses and PACE Canvas where both platforms are inaccessible. We are working with our vendor, Instructure, to resolve the issue as soon as possible.