Active Incident

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357)

Incident Status

Operational

Components

Business Systems, UC Merced Connect

Locations

Banner Student Information System, Cognos Reports, Student Checklist



May 24, 2024 12:02PM PDT
[Monitoring] OIT has confirmed that the issue affecting Banner has been resolved and all normal functionality for related systems such as Student Checklist and Cognos has been restored. We will be monitoring to ensure continued functionality. If you continue to experience issues , please call CAT-HELP (228-4357) and pick option 2 or click Report an Problem at https://servicehub.ucmerced.edu. (https://status.ucmerced.edu)

May 24, 2024 11:09AM PDT
[Investigating] OIT is aware of issues affecting Banner. You may experience errors when attempting to use systems that are dependent on Banner information such as the Student Checklist and Cognos. OIT is engaged with our vendor and will update when we know more. If you are experiencing any issues, please contact the OIT Service Desk via our Service Hub (https://servicehub.ucmerced.edu). (https://status.ucmerced.edu)

May 24, 2024 10:27AM PDT
[Investigating] OIT is investigating a reported issue with Banner. You may experience errors when attempting to use systems that are dependent on Banner information such as the Student Checklist. OIT is engaged with our vendor and will update when we know more. If you are experiencing any issues, please contact the OIT Service Desk via our Service Hub (https://servicehub.ucmerced.edu).

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

1

Upcoming Maintenances

3

Incidents Last 30 Days

8

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

June 4, 2024 12:00AM - 12:30AM PDT

Components

Other Campus & External Services

Locations

Other Campus & External Services

Description

OIT will be performing maintenance on our SIR (Statement of Intent to Register) application (decision.ucmerced.edu) on Tuesday, June 4th from 12:00am through 12:30am. Once maintenance is complete, registrants with active sessions will be prompted to re-login in order to complete their SIR.

History (Last 7 days)

Description

OIT will be performing maintenance on our identity and access management system on Thursday, May 23, 2024 from 12:01 AM to 12:30 AM. This change will not have any user facing impact.


Components

Authentication and Identity Management


Locations

IDM Website


Schedule

May 23, 2024 12:00AM - May 23, 2024 12:30AM PDT



May 23, 2024 12:30AM PDT
[Update] Planned maintenance to Identity Management System should now be complete.

May 23, 2024 12:00AM PDT
[Update] Planned maintenance to Identity Management System is starting.

Description

OIT will be performing maintenance on our Veeam Backup/Recovery system on Tuesday, May 21 from 6:30 pm through 6:45 pm. This maintenance effort should not have any user-facing impact.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

May 21, 2024 6:30PM - May 21, 2024 6:45PM PDT



May 21, 2024 6:45PM PDT
[Update] Planned maintenance to the UC Merced Datacenter Backup System should now be complete.

May 21, 2024 6:30PM PDT
[Update] Planned maintenance to the UC Merced Datacenter Backup System is starting.

Description

OIT will be performing maintenance on our Student Information System on Tuesday, May 21nd from 6:00 pm through 6:30 pm. This maintenance effort should not have any user-facing impact.


Components

Business Systems, Student Services


Locations

Banner Student Information System, MyStudentRecord (Banner)


Schedule

May 21, 2024 6:00PM - May 21, 2024 6:30PM PDT



May 21, 2024 6:30PM PDT
[Update] Planned maintenance to the UC Merced Student Information System should now be complete.

May 21, 2024 6:00PM PDT
[Update] Planned maintenance to the UC Merced Student Information System is starting.