Active Incident

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357)
Windows VPN Login Screen Issues 3/28Degraded Performance

Incident Status

Degraded Performance

Components

Network Services

Locations

VPN Service


March 28, 2023 1:10PM PDT
[Investigating] OIT is receiving reports that UC Merced VPN users on Windows computers are having issues with the log in window rendering incorrectly. We’re investigating and will update here when we have more information to share. In the meantime, Windows VPN users can use the incorrectly rendered log in window to log in as usual and the VPN is functional. If you have any continued difficulties logging in to VPN, please Report a Problem or call 228-HELP (4357) to let us know. We appreciate your time helping us understand your particular experience and this information should help us more quickly resolve this issue.
Streaming Hulu on CatNet 3/20Operational

Incident Status

Operational

Components

Network Services

Locations

Internet Connectivity


March 23, 2023 1:25PM PDT
[Investigating] OIT has continued to troubleshoot reports of campus residents being unable to stream Hulu on CatNet wifi network. We’ve reached out to Hulu for assistance in identifying this issue. In the meantime, please continue to use wired network or Guest wifi to stream Hulu on campus. We’ll update with more information as we have it in this space!

March 20, 2023 11:45AM PDT
[Investigating] OIT is investigating reports of campus members being unable to stream Hulu while connected to CatNet. No other streaming sites seem to be affected. While we investigate, there’s a workaround: connect to the Guest network or cell data to continue streaming. We’ll update with more information when we have it.

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Degraded Performance

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Twitter

Zoom

1

Upcoming Maintenances

10

Incidents Last 30 Days

6

Maintenances Last 30 Days

Scheduled Maintenance

VPN Maintenance Early Morning 4/1Planned Maintenance

Schedule

April 1, 2023 12:00AM - 1:00AM PDT

Components

Network Services

Locations

VPN Service

Description

OIT will be performing maintenance on the UC Merced VPN overnight on Saturday, April 1 from 12:01 a.m. through 12:45 a.m. If you are connected to VPN during this maintenance window, you should not notice any disruption. Users who attempt to connect to VPN during this window may experience a brief delay in being able to connect.

History (Last 7 days)

Campus Website Long Load Time 3/30Degraded Performance

Incident Status

Degraded Performance


Components

Campus Websites


Locations

Contegix Hosting (Campus & Departmental Websites)



March 30, 2023 12:18PM PDT
[Resolved] Our web host vendor Contegix has applied a fix to resolve the issue. Websites are loading as expected. If you continue to experience problems connecting to the campus website, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).

March 30, 2023 9:31AM PDT
[Investigating] OIT is continuing to investigate the issues with connection to the campus website. Our Web Team, our Web host, our vendor Contegix, and our internet service providers (ISP) are working on determining the cause of the latency. We'll post more information when we have it.

March 30, 2023 8:33AM PDT
[Investigating] OIT has received reports of issues loading websites including ucmerced.edu. Users may experience long load times and time outs when attempting to connect to the site. We'll update in this space when we have more information.
Identity & Access Management MaintenancePlanned Maintenance

Description

OIT is planning for emergency maintenance to the Identity & Access Management system today from 12:00 pm to 12:10 pm. This maintenance should not cause any user-facing impact.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

March 30, 2023 12:00PM - March 30, 2023 12:10PM PDT


March 30, 2023 12:10PM PDT
[Update] Identity & Access Management maintenance is now complete.

March 30, 2023 12:00PM PDT
[Update] Identity & Access Management maintenance is beginning.
Campus Wireless Network Maintenance Early Morning 3/30Planned Maintenance

Description

The OIT Network team will be performing maintenance to our wireless network early Thursday morning, 3/30 from 12:01 am through 6:00 am. After this maintenance window, campus members on mac OS & iOS devices may be asked to "Trust" or Accept a new security certificate for guestportal.ucmerced.edu Be sure to practice good cybersecurity procedures and verify the name of the certificate matches the name above, then click to accept!


Components

Network Services


Locations

Wireless Network


Schedule

March 30, 2023 12:01AM - March 30, 2023 6:00AM PDT


March 30, 2023 6:00AM PDT
[Update] Wireless network maintenance is now complete. Campus members on mac OS & iOS devices may be asked to "Trust" or Accept a new security certificate for guestportal.ucmerced.edu Be sure to practice good cybersecurity procedures and verify the name of the certificate matches the name above, then click to accept!

March 30, 2023 12:01AM PDT
[Update] Wireless network maintenance is starting.
Saba/Halogen Unresponsive 3/29Service Disruption

Incident Status

Service Disruption


Components

Human Resources Services


Locations

Saba (Performance Management)



March 29, 2023 4:23PM PDT
[Resolved] Saba/Halogen has given the all clear, and the service is stable. If you continue to experience issues with Saba/Halogen, please Report a Problem via servicehub.ucmerced.edu or call 228-HELP (4357).

March 29, 2023 3:31PM PDT
[Monitoring] Saba/Halogen is currently functional, OIT is waiting on a response from Halogen about the root issue that caused the service to go unresponsive. OIT will continue monitoring to ensure that everything is working until we are confident that the issue is fully resolved. If you continue to experience issues with Saba/Halogen, please Report a Problem via servicehub.ucmerced.edu or call 228-HELP (4357).

March 29, 2023 2:58PM PDT
[Investigating] OIT is receiving reports that Saba/Halogen is currently unaccessible. We’re investigating and will report back with more information when we have it.
SSO Login Screen Issues 3/28Degraded Performance

Incident Status

Degraded Performance


Components

Authentication and Identity Management, Network Services


Locations

SSO (Single Sign-On), VPN Service



March 28, 2023 1:09PM PDT
[Resolved] OIT has made a small change that should resolve the problem that some users were experiencing this morning in logging in with the new SSO window. SSO should now be functioning as expected for all campus members. If you continue to experience any issues with logging in to campus services via SSO, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357). An issue does remain for Windows users accessing UC Merced VPN - the login window in not rendering correctly. We’re going to address that problem via another entry on this status page.

March 28, 2023 8:16AM PDT
[Identified] OIT is continuing to work with users that have initial difficulty with the SSO window this morning. Clearing cache and restarting your browser typically works to resolve the problems. If you're having trouble, here's documentation that can help: https://ucmerced.service-now.com/servicehub/?id=search&spa=1&t=kb&q=cache%20clear

March 28, 2023 8:03AM PDT
[Investigating] OIT is receiving reports that some users are having difficulty logging in this morning with our new SSO window. After investigation, it seems that this is due to browser caching on the user side. Please try clearing your cache on your browser of choice or logging in with a browser you don’t typically use. Additionally, some Windows VPN users may see a bad render of the Single Sign On window while logging into Global Protect. The window is safe to log in and VPN works as expected. If you continue to have problems, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).
Single Sign-On, Duo 2FA , and Idm.ucmerced.edu Planned Maintenance

Description

On Monday, March 27 between 8:00 and 10:00 p.m., OIT will be making a number of changes that will impact the look and feel of the typical UC Merced Single Sign-On (SSO) process and UCMNetID account management, including a new SSO background screen, a new Duo Two-Factor Authentication (2FA) Universal Prompt experience, and a new UCMNetID account management page with a number of updated features including account recovery options, a general security check-up, & more. There should be no impact to campus users while this work is happening. If you have any issues with single sign on, Duo 2FA, or ucm.edu/ID after 10:00 pm tonight, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).


Components

Authentication and Identity Management


Locations

Duo 2FA, IDM Website, SSO (Single Sign-On)


Schedule

March 27, 2023 8:00PM - March 27, 2023 10:00PM PDT


March 27, 2023 10:00PM PDT
[Update] Maintenance on UC Merced Single Sign On, Duo 2FA, and idm.ucmerced.edu should now be complete. Please note that this work has caused some downstream issues with the sign-in window for the UC Merced Global Protect VPN on Windows machines. The Single Sign On window renders oddly but is functional. We're working with our vendor to resolve that issue ASAP.

March 27, 2023 8:08PM PDT
[Update] Maintenance on UC Merced Single Sign On, Duo 2FA, and idm.ucmerced.edu is starting now.
Concur Login Failure 3/23Service Disruption

Incident Status

Service Disruption


Components

Business Systems


Locations

Concur



March 24, 2023 11:24AM PDT
[Resolved] OIT has worked with the vendor and has fixed the problem with Concur Travel & Expense Management System. Access should now be working normally. If you have further challenges with access to Concur, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).

March 24, 2023 7:57AM PDT
[Investigating] OIT is continuing to troubleshoot the problem with Concur Travel & Expense Management System and has identified a potential source of the issue. We’re working with Financial Systems Support in the Division of Finance & Administration and the Concur vendor and will update here when we have more information to share.

March 23, 2023 9:33PM PDT
[Investigating] OIT is aware that users are unable to log in to the Concur Travel & Expense Management System. We’re investigating the cause and working with the vendor on the issue. We’ll update this space as we have more information.
Emergency SSO Maintenance 1/24Planned Maintenance

Description

OIT will be performing emergency maintenance to our single sign-on platform between 11:00 and 11:15 a.m. in order to bring the Concur platform back online. During this window, you might experience a delay when signing in to UC Merced applications - if so, please wait a moment and try again.


Components

Authentication and Identity Management


Locations

SSO (Single Sign-On)


Schedule

March 24, 2023 11:00AM - March 24, 2023 11:15AM PDT


March 24, 2023 11:15AM PDT
[Update] Emergency SSO maintenance is now complete.

March 24, 2023 11:00AM PDT
[Update] Emergency SSO maintenance is starting.