All Systems Operational

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Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357)

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

1

Upcoming Maintenances

7

Incidents Last 30 Days

17

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

February 24, 2024 12:01AM - 4:00AM PST

Components

Business Systems, Student Services

Locations

Banner Student Information System, MyStudentRecord (Banner)

Description

The Banner Student Information System will be down for maintenance from Friday, 02/24 at 12:00 am through Saturday, 02/24 04:00 AM PST approximately. During maintenance the following systems will be unavailable: - Banner AppNav - MyAdmissions - MyFinancialAid - MyRegistration Systems reliant on data from Banner, Cognos, or ODS will have little to no impact during this maintenance.

History (Last 7 days)

Description

OIT will be performing network maintenance on Thursday, February 22nd from 12:05 am through 2:05 am. This maintenance effort should not have any user-facing impact.


Components

Network Services


Locations

VPN Service


Schedule

February 22, 2024 12:05AM - February 22, 2024 2:05AM PST



February 22, 2024 2:05AM PST
[Update] Planned maintenance to the UC Merced network should now be complete.

February 22, 2024 12:05AM PST
[Update] Planned maintenance to the UC Merced network is starting.

Description

OIT will be performing maintenance on our media management backup system on Wednesday, Feb 21 from 5:00 am through 6:00 am. This maintenance effort should not have any user-facing impact.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

February 21, 2024 5:00AM - February 21, 2024 6:00AM PST



February 21, 2024 6:00AM PST
[Update] Planned maintenance to the media management backup system should now be complete.

February 21, 2024 5:00AM PST
[Update] Planned maintenance to the media management backup system is starting.

Description

OIT will be performing a migration from Bitbucket code repository to GitHub Cloud on Tuesday, 2/19 at 5:00PM PST through 2/20 12:00 PM PST. This migration effort will impact the following systems: Bitbucket Bamboo After the migration, Bitbucket access will be read-only.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

February 19, 2024 5:00PM - February 20, 2024 12:00PM PST



February 20, 2024 12:00PM PST
[Update] Planned maintenance to the Bitbucket System should now be complete.

February 19, 2024 5:00PM PST
[Update] Planned maintenance to the Bitbucket System is starting.

Description

OIT will be performing maintenance on the UC Merced Connect app on Tuesday, February 20th from 9am through 9:30am. This maintenance effort should not have any user-facing impact.


Components

UC Merced Connect


Locations

Connect App


Schedule

February 20, 2024 9:00AM - February 20, 2024 9:30AM PST



February 20, 2024 9:30AM PST
[Update] Planned maintenance to the UC Merced Connect app should now be complete.

February 20, 2024 9:00AM PST
[Update] Planned maintenance to the UC Merced Connect app is starting.

Description

OIT will be performing maintenance on our Duo integration with the GlobalProtect VPN service for Linux OS clients on Tuesday, Feb 20th from 5:00 am through 6:00 am. During this time, Linux users will be unable to authenticate to the GlobalProtect VPN service for new VPN connections. Existing connections will continue to work without inturruption.


Components

Network Services


Locations

VPN Service


Schedule

February 20, 2024 5:00AM - February 20, 2024 6:00AM PST



February 20, 2024 6:00AM PST
[Update] Planned maintenance to the UC Merced GlobalProtect VPN should now be complete.

February 20, 2024 5:00AM PST
[Update] Planned maintenance to the UC Merced GlobalProtect VPN is starting.
TRS Outage 2/16Service Disruption

Incident Status

Service Disruption


Components

Human Resources Services


Locations

Time Reporting (TRS)




February 16, 2024 6:25PM PST
[Resolved] OIT has seen sustained recovery to TRS and Payroll's vendor has given the all clear. You should be able to access the service to submit and approve timesheets. If you experience any further issues with TRS, please Report a Problem at serivcehub.ucmerced.edu or call 228-HELP (4357).

February 16, 2024 4:49PM PST
[Identified] OIT continues to see instability with TRS. Payroll Services is working with our vendor to restore the system. We will continue to monitor the situation and communicate in this space when we have more information.

February 16, 2024 3:43PM PST
[Investigating] OIT is aware that users are unable to access the Timesheet Reporting Service (TRS) System. Payroll Services is investigating the cause and working with the vendor on the issue. We’ll update this space as we have more information. (https://status.ucmerced.edu)