All Systems Operational

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Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357)

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

1

Upcoming Maintenances

6

Incidents Last 30 Days

10

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

February 18, 2025 12:01AM - 12:30AM PST

Components

Authentication and Identity Management

Locations

IDM Website

Description

OIT will be preforming maintenance on our identity and access management system on Tuesday, Feb 18, 2025 from 12:01 AM to 12:30 AM. This change will not have any user facing impact.

History (Last 7 days)

Duo 2FA Error - 2/13Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Authentication and Identity Management


Locations

Duo 2FA




February 13, 2025 5:06PM PST
[Resolved] Our 2FA vendor (Duo) has applied a fix to the issues affecting SMS/Phone authentication and the manage device portal. Campus members should now be able to authenticate via all 2FA methods and access the manage device portal without issue. If you experience an issues with Duo, please Report a Problem at http://servicehub.ucmerced.edu or call CAT-HELP (228-4357).

February 13, 2025 2:50PM PST
[Identified] Our 2FA vendor (Duo) has applied a fix to the issue affecting SMS/Phone authentication and we are seeing service recovery. Campus members should now be able to authenticate via all 2FA methods without issue. Duo is still working to fix the device management portal. We’ll update again as soon as we have more information. Duo is tracking this issue via their status page [https://status.duo.com/] and is working to restore expected service functionality as soon as possible.

February 13, 2025 1:30PM PST
[Identified] Our 2FA vendor (Duo) has identified the cause of the issue and are working toward implementing a fix. We’ll update again as soon as we have more information. Duo is tracking this issue via their status page [https://status.duo.com/] and is working to restore expected service functionality as soon as possible. If you have Duo Mobile installed, a token assigned to your account, or a U2F key setup you can authenticate via those methods and login to your account.

February 13, 2025 11:24AM PST
[Investigating] OIT is aware of issues with Duo 2FA where some campus members encounter an error page when authenticating for the first time, are utilizing SMS/Phone, or are attempting to manage their devices. Duo is tracking this issue via their status page [https://status.duo.com/] and is working to restore expected service functionality as soon as possible. If you have Duo Mobile installed, a token assigned to your account, or a U2F key setup you can authenticate via those methods and login to your account.

Description

OIT will be performing maintenance on our Windows Server infrastructure on Tuesday, February 12th from 10:00 am through 11:00 am. This maintenance effort should not have any user-facing impact.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

February 12, 2025 10:00AM - February 12, 2025 11:00AM PST



February 12, 2025 11:00AM PST
[Update] Planned maintenance to the UC Merced Windows Server Infrastructure should now be complete.

February 12, 2025 10:00AM PST
[Update] Planned maintenance to the UC Merced Windows Server Infrastructure is starting.

Description

OIT will be performing maintenance on our Windows Server infrastructure on Wednesday, February 12th from 9:30 am through 10:00 am. This maintenance effort should not have any user-facing impact.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

February 12, 2025 9:30AM - February 12, 2025 10:00AM PST



February 12, 2025 10:00AM PST
[Update] Planned maintenance to the UC Merced Windows Server Infrastructure Maintenance should now be complete.

February 12, 2025 9:30AM PST
[Update] Planned maintenance to the UC Merced Windows Server Infrastructure Maintenance is starting.

Description

OIT deployed an enhancement to UC Merced Connect on Thursday, Feb 11, 2025 from 3:00 PM to 3:10 PM. This change enabled a new Alumni persona being available on the platform. There were no impacts. This notice is to memorialize the action.


Components

UC Merced Connect


Locations

Connect App


Schedule

February 5, 2025 3:00PM - February 5, 2025 3:10PM PST



February 11, 2025 4:06PM PST
[Update] Maintenance was completed.

February 11, 2025 4:06PM PST
[Update] Maintenance was started.

Description

OIT will apply the latest security patch for Oracle 19c on the UC Merced IDM team Oracle server on Tuesday, February 11 from 12:01 am through 12:45 am. During the maintenance, the Oracle server will be down and the service will be restored when maintenance is complete.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

February 11, 2025 12:01AM - February 11, 2025 12:45AM PST



February 11, 2025 12:45AM PST
[Update] Planned maintenance to apply Oracle security patch should now be complete.

February 11, 2025 12:01AM PST
[Update] Planned maintenance to apply Oracle security patch is starting.

Description

OIT will be upgrading IDM Loader to version 3.2.2 on Tuesday, February 11, 2025 from 12:01 AM to 12:30 AM. The IDM Admin, Campus Directory, and MercedID sites will be unavailable for approximately 5 minutes while the application is restarted.


Components

Authentication and Identity Management


Locations

IDM Website


Schedule

February 11, 2025 12:01AM - February 11, 2025 12:30AM PST



February 11, 2025 12:30AM PST
[Update] Planned maintenance to IDM Loader should now be complete.

February 11, 2025 12:01AM PST
[Update] Planned maintenance to IDM Loader is starting.