All Systems Operational

Updated a few seconds ago

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Twitter

Zoom

2

Upcoming Maintenances

5

Incidents Last 30 Days

9

Maintenances Last 30 Days

Scheduled Maintenance

Planned Maintenance on VOIPPlanned Maintenance

Schedule

August 11, 2022 7:00AM - 8:00AM PDT

Components

Collaboration and Sharing Services

Locations

VoIP Phones

Description

OIT will be performing planned maintenance on the VOIP system tomorrow morning 8/11/22 at 7:00 AM No interruption in service is expected.
Monthly Windows Server Patching Early Morning 8/28/22Planned Maintenance

Schedule

August 28, 2022 12:01AM - 6:00AM PDT

Components

Other Campus & External Services

Locations

Other Campus & External Services

Description

OIT will be performing our monthly Windows server patching on Sunday, 8/28 from 12:01 a.m. through approximately 6:00 a.m. During this period, all on-premise servers will be updated and campus users may experience outages of up to 15 minutes during this window.

History (Last 7 days)

CatDrive Shared Drvie is Inaccessible Service Disruption

Incident Status

Service Disruption


Components

Collaboration and Sharing Services


Locations

CatDrive



August 15, 2022 11:46AM PDT
[Resolved] Access to CatDrive has been restored and is functioning as expected. If you encounter any issues, please reach out to Service Desk via Report a Problem at https://servicehub.ucmerced.edu/ or call us at 209-228-HELP(4357).

August 15, 2022 10:16AM PDT
[Investigating] OIT has confirmed that CatDrive is inaccessible and anyone trying to connect to CatDrive is receiving errors or the connection is timing out. We are working with our campus partners at Berkeley to identify and resolve the issue,
CatCourses Mid/Final Grade Tool 8/12Service Disruption

Incident Status

Service Disruption


Components

CatCourses


Locations

Grading Tool



August 12, 2022 3:19PM PDT
[Resolved] OIT has resolved the issue that was preventing faculty from accessing the Mid/Final Grades Tool in CatCourses. The tool is once again online, and faculty are now able to finish out their Summer grading! If you experience any further issues, please Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357).

August 12, 2022 2:40PM PDT
[Identified] OIT is aware that the CatCourses Mid/Final Grades Tool is currently down. We are investigating and will provide more information here as soon as we have it.
Planned Power Outage 8/11 - ACS, Granite, Glacier, PavilionPlanned Maintenance

Description

Facilities has informed OIT of a planned power outage on Thursday, August 11, from 7 am - 2 pm that affects four south campus buildings: Art & Computational Sciences (ACS) Glacier Point (GLCR) Granite Pass (GRAN) Dining Pavilion In preparation, OIT will be shutting down network equipment and services in those buildings Thursday morning at 5:30 am. In-room audiovisual technology will continue to be online until the power outage begins. When OIT is notified that power has been restored, the Network team will need approximately 1.5 hours to bring network services (ethernet, wifi, and VoIP) back online and verify they are working properly. The AV team will work on verifying in-room audiovisual technology is functioning beginning with scheduled classrooms on Thursday afternoon, and continue verifying conference rooms through Friday morning. Updates on service restoration will be posted here at https://status.ucmerced.edu. If you run into unexpected technology issues after the power outage, please contact Service Desk at 209-228-4357 or via our Service Hub at https://servicehub.ucmerced.edu.


Components

Network Services, Other Campus & External Services


Locations

Other Campus & External Services, Wired Network, Wireless Network


Schedule

August 11, 2022 7:00AM - August 11, 2022 2:00PM PDT


August 11, 2022 4:45PM PDT
[Update] OIT has confirmed restoration of network and AV services for the ACS, GRAN, GLCR, and Dining Pavilion after the planned power outage today. If you run into unexpected technology issues, please contact Service Desk at 209-228-4357 or via our Service Hub at https://servicehub.ucmerced.edu

August 11, 2022 12:19PM PDT
[Update] Facilities has notified OIT that power has been restored to ACS, Granite, Glacier, and Pavilion. OIT Network and AV teams are en route to power up and verify services are restored. We will update progress on this process in this space.

August 11, 2022 7:00AM PDT
[Update] The power outage in ACS, Granite, Glacier, and Pavilion has begun.
Microsoft Office - Outlook (login/authentication)Service Disruption

Incident Status

Service Disruption


Components

Microsoft 365


Locations

Email and Calendar



August 10, 2022 12:03PM PDT
[Resolved] OIT is happy to announce that this issue is officially resolved! Thanks again to all the campus users who helped out by reporting their experiences; your reporting is ultimately what helped us to identify and resolve the problem completely. If you continue to experience any issues with repeated SSO prompts in Microsoft environments, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).

August 8, 2022 12:00PM PDT
[Monitoring] Thanks to many reports from users over the past week, OIT identified a potential cause to this issue. We made a change to our infrastructure at 12:01 this morning to attempt to correct the problem. So far, we're hearing back from users who were affected that the problem may be resolved. We'll continue to monitor for the next 24-48 hours before we call this issue fully resolved.

July 29, 2022 3:53PM PDT
[Investigating] This issue has been difficult to troubleshoot because it is only affecting a subset of the campus population, it involves a number of UC Merced systems, and it requires coordination with external vendors, but we are working hard to determine the cause of the problem so we can get it permanently resolved. If this is happening to you, we need your help! Please reach out to the OIT Service Desk to let us know that you are affected: - Report a Problem at https://servicehub.ucmerced.edu - Call 228-HELP (4357) - Chat with us (bottom right corner at https://servicehub.ucmerced.edu or https://oit.ucmerced.edu) If you are impacted by this problem, taking these few minutes to report will help us collect critical information that directly increases our ability to troubleshoot and solve the issue quickly.

July 20, 2022 5:13PM PDT
[Investigating] OIT continues to work with Microsoft Support to troubleshoot SSO Prompt issues within Outlook/Teams/Office clients. We have resolved this problem for some individual users, but the problem persists for others. Please reach out if this is happening to you. In addition to the original issue, we have also heard from some users who see a similar SSO failure logging into Oracle SmartView plugin from Excel. If this is happening to you, the Service Desk has a fix available for you! Please call Service Desk at 209-228-4357 or Report A Problem at servicehub.ucmerced.edu to engage us.

July 8, 2022 9:51AM PDT
[Investigating] OIT has engaged with Microsoft Support to troubleshoot the continuous login prompt/authentication issues for Outlook that affects some of our campus community and appears to be intermittent. If you encounter these issues, please call Service Desk at 209-228-4357 or Report A Problem at https://servicehub.ucmerced.edu

July 7, 2022 9:59AM PDT
[Investigating] OIT is investigating a possible issue with MS Outlook logins/authentication. If you are experiencing an issue, contact the Service Desk (209) 228-4357 (HELP) or submit a Report a Problem ticket (https://ucmerced.service-now.com/servicehub/).
Banner SIS Production Jobs - 8/10Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Business Systems


Locations

Banner Student Information System



August 10, 2022 12:01PM PDT
[Resolved] OIT has worked with our Banner SIS vendor to resolve the issue that caused the Banner Production job submission to be unresponsive. If you continue to experience any problems with the Banner SIS Production job submission, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).

August 10, 2022 10:27AM PDT
[Identified] OIT has confirmed that Banner Production job submission is unresponsive. We are working with our vendor to resolve this issue as quickly as possible. We'll post again as soon as we have an update.
UCPATH Outage 8/9Service Disruption

Incident Status

Service Disruption


Components

Human Resources Services


Locations

UCPATH



August 9, 2022 2:06PM PDT
[Resolved] UCPath service has been restored. If you continue to experience issues, please reach out to the UC Path Support Center at (855) 982-7284.

August 9, 2022 12:07PM PDT
[Investigating] OIT has been alerted that UCPATH is experiencing an outage. We’ll update in this space when we get more information from the UCPATH center.