All Systems Operational

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357)

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Twitter

Zoom

1

Upcoming Maintenances

11

Incidents Last 30 Days

12

Maintenances Last 30 Days

Scheduled Maintenance

CatCourses Maintenance - Early Morning 5/15Planned Maintenance

Schedule

May 15, 2024 12:01AM - 12:30AM PDT

Components

CatCourses

Locations

Canvas

Description

OIT will be performing maintenance on our learning management system (LMS), CatCourses, on Wednesday, May 15, 2024 from 12:01 AM to 12:30 AM. This maintenance effort should not have any user-facing impact.

History (Last 7 days)

4/24 Campus Internet Connectivity and VPN SlownessDegraded Performance

Incident Status

Degraded Performance


Components

Network Services


Locations

Internet Connectivity, VPN Service, Wired Network, Wireless Network



April 25, 2024 8:41AM PDT
[Resolved] OIT is currently performing maintenance to ensure the complete recovery of the campus network. If you continue to experience any issues with campus internet connectivity or using the VPN, please report them at servicehub.ucmerced.edu or call 228-HELP (4357).

April 25, 2024 8:26AM PDT
[Monitoring] OIT has resolved the issue and we are seeing complete recovery of the campus network. If you continue to experience any issues with campus internet connectivity or using the VPN, please report them at servicehub.ucmerced.edu or call 228-HELP (4357).

April 24, 2024 1:03PM PDT
[Monitoring] OIT has identified and remediated the issue affecting the campus network and VPN. We’re currently monitoring the situation to ensure complete recovery. If you continue to experience any issues with campus internet connectivity or using the VPN, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).

April 24, 2024 12:57PM PDT
[Investigating] OIT is receiving reports of issues slowness and timeouts for the campus network and VPN connections. We’re investigating and will post more information soon. If you are having problems with internet connectivity on campus sites or using the VPN, please Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357).
High Performance Computing ClusterService Disruption

Incident Status

Service Disruption


Components

Cyberinfrastructure & Research Technologies


Locations

MERCED High Performance Computing Cluster, Pinnacles High Performance Computing Cluster



April 24, 2024 7:40AM PDT
[Resolved] OIT has applied a fix to a problem with the home directory storage server that affected HPC clusters’ accessibility earlier today. Users should now be able to access HPC clusters again. We will continue to monitor the status of the clusters. Should you encounter any difficulties, please submit a report via servicehub.ucmerced.edu or call 228-HELP (4357).

April 24, 2024 7:26AM PDT
[Identified] OIT has identified the problem with the home directory storage server affecting HPC clusters' accessibility and has implemented a temporary solution. We are currently evaluating a permanent solution and will update with more information as soon as we have it. Should you encounter any difficulties with the cluster, please submit a report via servicehub.ucmerced.edu or call 228-HELP (4357).
Wired/Wireless Network Connectivity in SSB Second & Third FloorService Disruption

Incident Status

Service Disruption


Components

Network Services


Locations

Internet Connectivity, Wired Network, Wireless Network



April 23, 2024 4:38PM PDT
[Resolved] Internet connectivity on the second and third floor of the Student Services Building has been restored. If you experience network connectivity issues in SSB, please Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357) and press 2.

April 23, 2024 3:44PM PDT
[Identified] OIT has confirmed reports of an issue with internet connectivity in the Student Services Building second floor. We are working on fixing the issue and will update with more information as soon as we have it.
Identity Management Upgrade - Early Morning 4/23Planned Maintenance

Description

OIT will be performing an upgrade to our Identity Management (IDM) System on Tuesday, April 23rd, 2024 from 5:01 AM to 6:00 AM. There is no downtime associated with this upgrade.


Components

Authentication and Identity Management


Locations

SSO (Single Sign-On)


Schedule

April 23, 2024 5:01AM - April 23, 2024 6:00AM PDT


April 23, 2024 6:00AM PDT
[Update] Planned identity management maintenance should now be complete

April 23, 2024 5:01AM PDT
[Update] Planned identity management maintenance is starting.
Identity Management Maintenance Maintenance - Early Morning 4/23Planned Maintenance

Description

OIT will be performing maintenance to our Identity Management System on Tuesday, April 23, 2024 from 12:01 AM to 12:30 AM. The IDM Admin, Campus Directory, and MercedID sites will be unavailable for approximately 10 minutes during the maintenance window.


Components

Authentication and Identity Management


Locations

IDM Website


Schedule

April 23, 2024 12:01AM - April 23, 2024 12:30AM PDT


April 23, 2024 12:30AM PDT
[Update] Planned maintenance to Identity Management System should now be complete.

April 23, 2024 12:01AM PDT
[Update] Planned maintenance to Identity Management System is starting.
GLAAS Maintenance - Evening 4/21Planned Maintenance

Description

OIT will be performing maintenance on our Graduate Lecturer Academic Appointment System (GLAAS) Sunday, April 21 from 6:00 PM through 6:30 PM. During the maintenance window GLAAS will be inaccessible.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

April 21, 2024 6:00PM - April 21, 2024 6:30PM PDT


April 21, 2024 6:30PM PDT
[Update] Planned maintenance to GLAAS should now be complete.

April 21, 2024 6:00PM PDT
[Update] Planned maintenance to GLAAS is starting.
Network Maintenance - Early Morning 4/19Planned Maintenance

Description

OIT will be performing network maintenance on Friday, April 19th from 12:05 AM through 1:00 AM. During the maintenance window campus devices may disconnect for up to 30 seconds before reconnecting to the network.


Components

Network Services


Locations

Internet Connectivity, Wired Network, Wireless Network


Schedule

April 19, 2024 12:05AM - April 19, 2024 1:00AM PDT


April 19, 2024 1:00AM PDT
[Update] Planned maintenance to the UC Merced network should now be complete.

April 19, 2024 12:05AM PDT
[Update] Planned maintenance to the UC Merced network is starting.