Active Incident

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call CAT-HELP (228-4357)
UCMPrint Printer Issues - 7/1Service Disruption

Incident Status

Service Disruption

Components

Printing Services

Locations

UCMPrint


July 1, 2025 11:18AM PDT
[Identified] OIT has identified an issue with UCMPrint printers where they get stuck on an error saying "App Failure." This error locks the printer and print requests are unable to be fulfilled. We are working with campus partners and our vendor to remedy this issue as soon as possible.
Interruption to Email and Duo Authentication for some members of the community.Service Disruption

Incident Status

Service Disruption

Components

Authentication and Identity Management, Microsoft 365

Locations

Duo 2FA, Email and Calendar


July 1, 2025 3:37PM PDT
[Monitoring] OIT has identified and remediated an issue that was affecting some members of our community when they attempted to access their email and/or while using Duo during authentication. We will continue to monitor our environment to ensure the issues are resolved. If you are experiencing this issue, please open a ticket via the OIT Service Hub [https://servicehub.ucmerced.edu] or call the OIT Service Desk at (209) 228-4357.

July 1, 2025 11:09AM PDT
[Investigating] OIT is investigating reports that some members of the community are experiencing issues access their email and using DUO to authenticate. If you are experiencing this issue, please open a ticket via the OIT Service Hub [https://servicehub.ucmerced.edu] or call the OIT Service Desk at (209) 228-4357. We will share additional information as it becomes available.

Authentication and Identity Management

Service Disruption

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Service Disruption

Network Services

Operational

Printing Services

Service Disruption

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Acquia

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Zoom

5

Upcoming Maintenances

6

Incidents Last 30 Days

28

Maintenances Last 30 Days

Scheduled Maintenance

Science and Engineering 1 Building Network Maintenance - Overnight 7/1Planned Maintenance

Schedule

July 1, 2025 10:00PM - July 2, 2025 6:00AM PDT

Components

Network Services

Locations

Internet Connectivity

Description

OIT will be performing network upgrades in the Science and Engineering 1 Building associated with the ProtectUs: System-wide Cybersecurity Initiative on 7/1. The upgrade will begin on 7/1 at 10:00 PM and be completed no later than 7/2 6:00AM. During the maintenance window, wired and wireless network in Science and Engineering 1 Building may be unavailable intermittently until completed. You can learn more about this effort and see the full schedule at: https://it.ucmerced.edu/ProtectUs_NAC
Windows Server Infrastructure Maintenance - Morning 7/2Planned Maintenance

Schedule

July 2, 2025 9:00AM - 9:10AM PDT

Components

Other Campus & External Services

Locations

Other Campus & External Services

Description

OIT will be performing maintenance on our Windows Server Infrastructure on Wednesday, July 2nd from 9:00 am through 9:10 am. This maintenance effort should not have any user-facing impact.
Biomedical Sciences and Physics Network Maintenance - Overnight 7/2Planned Maintenance

Schedule

July 2, 2025 10:00PM - July 3, 2025 6:00AM PDT

Components

Network Services

Locations

Internet Connectivity

Description

OIT will be performing network upgrades in the Biomedical Sciences and Physics associated with the ProtectUs: System-wide Cybersecurity Initiative on 7/2. The upgrade will begin on 7/2 at 10:00 PM and be completed no later than 7/3 6:00AM. During the maintenance window, wired and wireless network in Biomedical Sciences and Physics may be unavailable intermittently until completed. You can learn more about this effort and see the full schedule at: https://it.ucmerced.edu/ProtectUs_NAC
Classroom and Office Building 1 Network Maintenance - Overnight 7/6Planned Maintenance

Schedule

July 6, 2025 10:00PM - July 7, 2025 6:00AM PDT

Components

Network Services

Locations

Internet Connectivity

Description

OIT will be performing network upgrades in the Classroom and Office Building 1 associated with the ProtectUs: System-wide Cybersecurity Initiative on 7/6. The upgrade will begin on 7/6 at 10:00 PM and be completed no later than 7/7 6:00AM. During the maintenance window, wired and wireless network in Classroom and Office Building 1 may be unavailable intermittently until completed. You can learn more about this effort and see the full schedule at: https://it.ucmerced.edu/ProtectUs_NAC
Classroom and Office Building 2 Network Maintenance - Overnight 7/7Planned Maintenance

Schedule

July 7, 2025 10:00PM - July 8, 2025 6:00AM PDT

Components

Network Services

Locations

Internet Connectivity

Description

OIT will be performing network upgrades in the Classroom and Office Building 2 associated with the ProtectUs: System-wide Cybersecurity Initiative on 7/7. The upgrade will begin on 7/7 at 10:00 PM and be completed no later than 7/8 6:00AM. During the maintenance window, wired and wireless network in Classroom and Office Building 2 may be unavailable intermittently until completed. You can learn more about this effort and see the full schedule at: https://it.ucmerced.edu/ProtectUs_NAC

History (Last 7 days)

Network Connectivity at Project, Design, and Construction Management trailersService Disruption

Incident Status

Service Disruption


Components

Network Services


Locations

Internet Connectivity, Wired Network, Wireless Network



July 1, 2025 10:29AM PDT
[Resolved] OIT has confirmed that power and network connectivity has been restored to the Project, Design, and Construction Management trailers. If you are experiencing issues with network connectivity, please call 228-HELP (4357) or click Report an Incident at https://servicehub.ucmerced.edu.

June 30, 2025 4:53PM PDT
[Identified] OIT has determined that a scheduled power outage is the cause of the network connectivity issue. Power is expected to be restored tomorrow. Once power is restored we will verify network connectivity and provide an update when services are back online.

June 30, 2025 3:56PM PDT
[Investigating] OIT is investigating reports of an issue with wired and wireless internet connectivity in Project, Design, and Construction Management trailers. We’ll update with more information as soon as we can! If you are experiencing this issue, please call 228-HELP (4357) or click Report an Incident at https://servicehub.ucmerced.edu.
Sustainability Research and Engineering Building Network Maintenance - Overnight 6/30Planned Maintenance

Description

OIT will be performing network upgrades in the Sustainability Research and Engineering Building associated with the ProtectUs: System-wide Cybersecurity Initiative on 6/30. The upgrade will begin on 6/30 at 10:00 PM and be completed no later than 7/1 6:00AM. During the maintenance window, wired and wireless network in Sustainability Research and Engineering Building may be unavailable intermittently until completed. You can learn more about this effort and see the full schedule at: https://it.ucmerced.edu/ProtectUs_NAC


Components

Network Services


Locations

Internet Connectivity


Schedule

June 30, 2025 10:00PM - July 1, 2025 6:00AM PDT


July 1, 2025 6:00AM PDT
[Update] Planned Sustainability Research and Engineering Building network upgrade should now be complete. If you are an occupant and have any issues connecting, please first attempt to reboot your device. If that does not resolve the issue, you can find support staff available at Lobby by Elevators (1st Floor) from 8am-12pm.

June 30, 2025 10:00PM PDT
[Update] Planned Sustainability Research and Engineering Building network upgrade is starting.
IDM Loader Maintenance - Early Morning 7/1Planned Maintenance

Description

OIT will be upgrading IDM Loader to version 3.3.3 on Tuesday, July 1, 2025 from 12:01 AM to 12:30 AM. The IDM Admin, Campus Directory, and MercedID sites will be unavailable for approximately 5 minutes while the application is restarted.


Components

Authentication and Identity Management


Locations

IDM Website


Schedule

July 1, 2025 12:01AM - July 1, 2025 12:30AM PDT


July 1, 2025 12:30AM PDT
[Update] Planned maintenance to IDM Loader should now be complete.

July 1, 2025 12:01AM PDT
[Update] Planned maintenance to IDM Loader is starting.
Windows Server Infrastructure Maintenance - Morning 6/30Planned Maintenance

Description

OIT will be performing maintenance on our Windows Server Infrastructure on Monday, June 30th from 9:00 am through 9:25 am. This maintenance effort should not have any user-facing impact.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

June 30, 2025 9:00AM - June 30, 2025 9:25AM PDT


June 30, 2025 9:25AM PDT
[Update] Planned maintenance to the UC Merced Windows Server Infrastructure should now be complete.

June 30, 2025 9:00AM PDT
[Update] Planned maintenance to the UC Merced Windows Server Infrastructure is starting.
Administration and Glacier Point Building Network Maintenance - Overnight 6/26Planned Maintenance

Description

OIT will be performing network upgrades in the Administration and Glacier Point Building associated with the ProtectUs: System-wide Cybersecurity Initiative on 6/26. The upgrade will begin on 6/26 at 10:00 PM and be completed no later than 6/27 6:00AM. During the maintenance window, wired and wireless network in Administration and Glacier Point Building may be unavailable intermittently until completed. You can learn more about this effort and see the full schedule at: https://it.ucmerced.edu/ProtectUs_NAC


Components

Network Services


Locations

Internet Connectivity


Schedule

June 26, 2025 10:00PM - June 27, 2025 6:00AM PDT


June 27, 2025 6:00AM PDT
[Update] Planned Administration and Glacier Point Building network upgrade should now be complete. If you are an occupant and have any issues connecting, please first attempt to reboot your device. If that does not resolve the issue, you can find support staff available at Admin Buidling from 8-12pm and Glacier Point from 9-10am.

June 26, 2025 10:00PM PDT
[Update] Planned Administration and Glacier Point Building network upgrade is starting.
Course Grades Tool Maintenance - Early Morning June 25, 2025Planned Maintenance

Description

As part of routine improvements and maintenance, OIT will be upgrading the Course Grades Tool in Canvas to version 4.0.18 on Tuesday, June 25, 2025 from 12:01 AM to 12:30 AM. While there is no expected downtime, those using the tool may be prompted to reload the page or log in again during the maintenance window.


Components

CatCourses


Locations

Grading Tool


Schedule

June 25, 2025 12:01AM - June 25, 2025 12:30AM PDT


June 25, 2025 12:30AM PDT
[Update] Planned maintenance to Course Grades Tool should now be complete.

June 25, 2025 12:01AM PDT
[Update] Planned maintenance to Course Grades Tool is starting.
Statement of Intent to Register (SIR) Maintenance - Early Morning 6/25Planned Maintenance

Description

OIT will be upgrading the SIR website (https://decision.ucmerced.edu/) to version v2.0.4 on June 25, 2025 from 12:01 AM to 12:30 AM. No downtime is anticipated.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

June 25, 2025 12:01AM - June 25, 2025 12:30AM PDT


June 25, 2025 12:30AM PDT
[Update] Planned maintenance to the SIR website should now be complete.

June 25, 2025 12:01AM PDT
[Update] Planned maintenance to the SIR website is starting.
IDM Loader Maintenance - Early Morning 6/25Planned Maintenance

Description

OIT will be upgrading Identity Management System on Wednesday, June 25, 2025 from 12:01 AM to 12:30 AM. The IDM Admin, Campus Directory, and MercedID sites will be unavailable for approximately 5 minutes while the application is restarted.


Components

Authentication and Identity Management


Locations

IDM Website


Schedule

June 25, 2025 12:01AM - June 25, 2025 12:30AM PDT


June 25, 2025 12:30AM PDT
[Update] Planned maintenance to Identity Management System (IDM Loader) should now be complete.

June 25, 2025 12:01AM PDT
[Update] Planned maintenance to Identity Management System (IDM Loader) is starting.