Active Incident

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Audio Visual Devices MaintenancePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other Campus & External Services

Locations

Other Campus & External Services


May 23, 2023 11:58PM PDT
[Monitoring] Audio Visual Devices network connections are undergoing maintenance on Wednesday 5/24/2023 between 12:00AM and 2:00. Systems are expected not to be reachable remotely for about 30 minutes during the maintenance window.

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Twitter

Zoom

3

Upcoming Maintenances

4

Incidents Last 30 Days

15

Maintenances Last 30 Days

Scheduled Maintenance

Campus Network Maintenance Overnight 5/30 & 5/31 - EXPECT DOWNTIMEPlanned Maintenance

Schedule

May 30, 2023 12:00AM - 6:00AM PDT

Components

Authentication and Identity Management, Network Services

Locations

Internet Connectivity, SSO (Single Sign-On)

Description

The UC Merced campus network provider has notified OIT that they will be performing essential network maintenance to their infrastructure overnight during the following windows: Primary Window: 12:00 am PDT, 5/30/2023 12:00 am - 6:00 am Backup Window: 12:00 am PDT, 5/31/2023 12:00 am - 6:00 am This maintenance is necessary to upgrade software on an important piece of hardware. During these windows, the network may not function on campus and any campus service requiring Single Sign On may not function. Please plan accordingly. All upgrades are expected to be completed during the first window (May 30), but the second window (May 31) has been reserved in the event that the vendor needs more time. If there is any change to this information or updates we can provide, OIT will communicate about it here.
Campus Network Maintenance Overnight 5/30 & 5/31 - EXPECT DOWNTIMEPlanned Maintenance

Schedule

May 31, 2023 12:00AM - 6:00AM PDT

Components

Authentication and Identity Management, Network Services

Locations

Internet Connectivity, SSO (Single Sign-On)

Description

The UC Merced campus network provider has notified OIT that they will be performing essential network maintenance to their infrastructure overnight during the following windows: Primary Window: 12:00 am PDT, 5/30/2023 12:00 am - 6:00 am Backup Window: 12:00 am PDT, 5/31/2023 12:00 am - 6:00 am This maintenance is necessary to upgrade software on an important piece of hardware. During these windows, the network may not function on campus and any campus service requiring Single Sign On may not function. Please plan accordingly. All upgrades are expected to be completed during the first window (May 30), but the second window (May 31) has been reserved in the event that the vendor needs more time. If there is any change to this information or updates we can provide, OIT will communicate about it here.
Campus Website Maintenance Overnight 6/2/23Planned Maintenance

Schedule

June 2, 2023 7:00PM - 11:00PM PDT

Components

Campus Websites

Locations

Contegix Hosting (Campus & Departmental Websites)

Description

UC Merced’s vendor for campus websites, Contegix, will be performing maintenance from Friday, June 2 at 7pm to 11 pm. During this window, campus websites may be unavailable for up to 30 seconds as equipment is being swapped.

History (Last 7 days)

Monthly Windows Server Patching Early Morning 5/28Planned Maintenance

Description

OIT will be performing our monthly Windows server patching on Sunday, 5/28 from 12:01 a.m. through approximately 6:00 a.m. During this period, all OIT managed Windows servers will be updated and campus users may experience up to 15 minutes of disruption for specific services such as printing or reporting as each server reboots.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

May 28, 2023 12:01AM - May 28, 2023 6:00AM PDT


May 28, 2023 6:00AM PDT
[Update] Scheduled maintenance is complete.

May 28, 2023 12:01AM PDT
[Update] Scheduled maintenance is starting.
Routine Network Maintenance in COB2 4:00 AM - 4:15 AM 5/25/23Planned Maintenance

Description

OIT will be performing routine network maintenance in COB 2 on Thursday morning 5/25/23 at 4:00 AM through 4:15 AM This maintenance will not adversely impact the network service.


Components

Network Services


Locations

Internet Connectivity, Wired Network, Wireless Network


Schedule

May 25, 2023 4:00AM - May 25, 2023 4:15AM PDT


May 25, 2023 4:15AM PDT
[Update] Planned network maintenance in COB-2 should now be complete

May 25, 2023 4:00AM PDT
[Update] Planned network maintenance in COB-2 is starting.
Banner Student Information System & Cognos Maintenance - Overnight 5/24Planned Maintenance

Description

Maintenance Alert: The Student Information System will be down for maintenance starting on Wednesday, 5/24 at 10:00 pm through Thursday, 5/25 at approximately 4:00 am. This will affect: MyStudentRecord MyDegreePath Banner AppNav Cognos Admin Pages Self service applications: - MyAdmissions - MyFinancialAid - MyRegistration - MyDegreePath - MyStudentRecord - BLINK Some Cognos and ODS reports will also be impacted and/or delayed during this window.


Components

Business Systems, Student Services, UC Merced Connect


Locations

Banner Student Information System, Cognos Reports, MyStudentRecord (Banner), Student Checklist


Schedule

May 24, 2023 10:00PM - May 25, 2023 4:00AM PDT


May 25, 2023 4:00AM PDT
[Update] Scheduled maintenance to the Student Information System and Cognos should now be complete.

May 24, 2023 10:00PM PDT
[Update] Scheduled maintenance to the Student Information System and Cognos is starting.
Facilities Maintenance El Portal 5/24Planned Maintenance

Description

Facilities is performing maintenance in El Portal which will have intermittent power outages until completion. Because of this expect network connectivity in the building to be offline until maintenance is finished and power is fully restored to the building. We will follow up in this space if there are any unexpected issues that arise during the maintenance window.


Components

Network Services


Locations

Internet Connectivity, Wired Network, Wireless Network


Schedule

May 24, 2023 9:30AM - May 25, 2023 9:30PM PDT


May 24, 2023 6:39PM PDT
[Update] Maintenance in El Portal is completed. Network connectivity has been restored.

May 24, 2023 9:46AM PDT
[Update] Maintenance in El Portal is ongoing. Expect no network connectivity during the maintenance.
Campus Audio Visual Device MaintenancePlanned Maintenance

Description

Audio - Visual management equipment will be undergoing maintenance overnight on 5/23/2023. The devices will not be available remotely during the maintenance window.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

May 24, 2023 12:00AM - May 24, 2023 2:00AM PDT


May 24, 2023 8:00AM PDT
[Update] Maintenance window is over. Changes were made and all systems are now reachable

May 24, 2023 12:31AM PDT
[Update] Maintenance for Audio Video network connection has started. During the maintenance window, the devices will not be accessible remotely.
Campus Website Maintenance Overnight 5/23 Planned Maintenance

Description

UC Merced’s vendor for campus websites, Contegix, will be performing maintenance from Tuesday, May 23 at 10 pm to Wednesday, May 24 at 3:00 am. During this window, campus websites may be unavailable for up to 30 seconds as equipment is being swapped.


Components

Campus Websites


Locations

Contegix Hosting (Campus & Departmental Websites)


Schedule

May 23, 2023 10:00PM - May 24, 2023 3:00AM PDT


May 24, 2023 3:00AM PDT
[Update] Scheduled maintenance to campus websites should now be complete.

May 23, 2023 10:00PM PDT
[Update] Scheduled maintenance to campus websites has begun.