Active Incident

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357)

Incident Status

Service Disruption

Components

Network Services

Locations

Internet Connectivity, Wired Network, Wireless Network



July 24, 2024 1:48PM PDT
[Investigating] OIT is investigating reports of issues connecting to wired/wireless internet connectivity at satelite campus locations such as the Downtown Campus Center (DCC), Fresno Center, and others. We'll update with more information as soon as we can! If you are experiencing issues with internet connectivity, please call 228-HELP (4357) and select option 2 or click Report an Incident at https://servicehub.ucmerced.edu.

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Service Disruption

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

2

Upcoming Maintenances

5

Incidents Last 30 Days

12

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

August 2, 2024 5:00PM - 6:00PM PDT

Components

Network Services

Locations

Internet Connectivity

Description

OIT will be performing network maintenance on Friday, Aug 2nd from 5:00 pm through 6:00 pm. Once this maintenance is completed, UCM Guest will have reduced access to internal campus networked resources. Please connect to eduroam or use the VPN for full access to campus networked resources.

Schedule

August 11, 2024 1:00AM - 9:00AM PDT

Components

Other Campus & External Services

Locations

Other Campus & External Services

Description

The Office of Planning, Design, & Construction Management will be working with their vendor to perform maintenance on the EMS Room Reservation system. Maintenance will begin on Sunday 8/11 1AM and is expected to be complete by 9AM. The system will be fully offline and unaccessible while the vendor completes this work. Please contact rooms@ucmerced.edu if you need any additional information.

History (Last 7 days)

Description

OIT will apply the latest PSU (Patch Set Update) released on April 2024 to Oracle Home 19.3.0 on lpvportal19cdb and run datapatch utility to update Oracle Data Dictionary of UPP database. Applications affected are Students Checklist and Document Uploader.


Components

Student Services, UC Merced Connect


Locations

Student Checklist


Schedule

July 23, 2024 12:01AM - July 23, 2024 12:45AM PDT



July 23, 2024 12:45AM PDT
[Update] Planned maintenance to apply Oracle security patch should now be complete.

July 23, 2024 12:01AM PDT
[Update] Planned maintenance to apply Oracle security patch is starting.

Description

OIT will be performing maintenance on our SIR (Statement of Intent to Register) application (decision.ucmerced.edu) on Tuesday, July 23rd from 12:01 am through 12:30 am. Once maintenance is complete, registrants with active sessions will be prompted to relogin in order to complete their SIR.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

July 23, 2024 12:01AM - July 23, 2024 12:30AM PDT



July 23, 2024 12:30AM PDT
[Update] Planned SIR application maintenance should now be complete.

July 23, 2024 12:01AM PDT
[Update] Planned SIR application maintenance is starting.

Description

OIT will be upgrading IDM on Tuesday, July 23, 2024 from 12:01 AM to 12:30 AM. The IDM Admin, Campus Directory, and MercedID sites will be unavailable for approximately 5 minutes while the application is restarted.


Components

Authentication and Identity Management


Locations

IDM Website


Schedule

July 23, 2024 12:01AM - July 23, 2024 12:30AM PDT



July 23, 2024 12:30AM PDT
[Update] Planned maintenance to IDM Loader should now be complete.

July 23, 2024 12:01AM PDT
[Update] Planned maintenance to IDM Loader is starting.

Description

OIT will be replacing the certificate on mulesoft.ucmerced.edu and catlife.ucmerced.edu on 7/23 from 12:01 am to 12:15 am. The site may be unavailable for up to 15 minutes during this window while the new certificate is applied.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

July 23, 2024 12:01AM - July 23, 2024 12:15AM PDT



July 23, 2024 12:15AM PDT
[Update] Certificate replacement for catlife and mulesoft should now be complete.

July 23, 2024 12:01AM PDT
[Update] Certificate replacement for catlife and mulesoft starting.

Incident Status

Service Disruption


Components

Student Services


Locations

Registrar Forms (OnBase)




July 19, 2024 11:00AM PDT
[Resolved] After monitoring services overnight, we believe the issue accessing all forms on the OnBase platform (Registrar, Graduate Division, Financial Aid, Human Resources) has been resolved. If you are still experiencing this issue, please open a ticket via our Service Hub at https://servicehub.ucmerced.edu (https://status.ucmerced.edu) or contact Service Desk at 209-228-4357.

July 18, 2024 6:20PM PDT
[Monitoring] The issue accessing forms on the OnBase platform (Registrar, Graduate Division, Financial Aid, Human Resources) has been resolved. If you are still experiencing this issue, please open a ticket via our Service Hub at https://servicehub.ucmerced.edu (https://status.ucmerced.edu) or contact Service Desk at 209-228-4357. (https://status.ucmerced.edu)

July 18, 2024 6:00PM PDT
[Investigating] OIT continues to investigate the issues with the forms hosted on the OnBase platform (Registrar, Graduate Division, Financial Aid, Human Resources) that are unavailable at this time. We will share updates as they are available. If you are experiencing this issue, please open a ticket via our Service Hub at https://servicehub.ucmerced.edu (https://status.ucmerced.edu) or contact Service Desk at 209-228-4357.

July 18, 2024 4:49PM PDT
[Investigating] OIT has confirmed that all forms managed by the OnBase platform (Registrar, Graduate Division, Financial Aid, Human Resources) are unavailable at this time. We are continuing to investigate this issue and will share updates as they are available. If you are experiencing this issue, please open a ticket via our Service Hub at https://servicehub.ucmerced.edu (https://status.ucmerced.edu) or contact Service Desk at 209-228-4357.

July 18, 2024 4:37PM PDT
[Investigating] OIT has been made aware that forms offered by the Office of the Registrar and Financial Aid for managing student academic requests & changes are unavailable. We are investigating this issue and will share updates as they are available. If you are experiencing this issue, please open a ticket via our Service Hub at https://servicehub.ucmerced.edu (https://status.ucmerced.edu) or contact Service Desk at 209-228-4357