All Systems Operational

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Authentication and Identity Management

Operational

Business and Finance Services

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

External Services

Amazon Web Services

Box

Duo

Instructure (Canvas)

Kaltura

MS Office365

Twitter

Zoom

0

Upcoming Maintenances

2

Incidents Last 30 Days

4

Maintenances Last 30 Days

History (Last 7 days)

Research Computing Server Issue in SE-2Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Other Campus & External Services


Locations

Other Campus & External Services



December 6, 2021 11:12AM PST
[Investigating] OIT is receiving reports that some users may have lost connections to their to their servers located in SE-2 040. We are investigating and will update this space with more information once we have it. If you have been impacted by this issue, please Report a Problem at servicehub.ucmerced.edu.

December 6, 2021 12:04PM PST
[Identified] OIT has identified that a piece of failed hardware is causing the issues some users are experiencing in connecting to their SE-2 research servers. We're working on a plan to mitigate the problem and will post again once we have more details.

December 6, 2021 1:42PM PST
[Resolved] OIT has identified, tested, and implemented a workaround to the failed hardware that caused connection problems to SE-2 research servers this morning. This workaround will remain in place while we plan to replace the defective hardware on a future date. Users should now be able to access their SE-2 research servers as normal. If you continue to experience problems related to this issue, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).
Banner Student Information System Maintenance - Overnight 12/4 to 12/5Planned Maintenance

Description

The Student Information System will be down for maintenance starting on Saturday, 12/4 at 10:00 pm through Sunday, 12/5 at 7:00 am. This will affect: Admin Pages: - Application Navigator Student Self-Service Applications: - MyAdmissions - MyFinancialAid - MyRegistration - MyDegreePath - MyStudentRecord - Student Checklist - BLINK


Components

Student Services, UC Merced Connect


Locations

MyStudentRecord (Banner), Student Checklist


Schedule

December 4, 2021 10:00PM - December 5, 2021 7:00AM PST


December 4, 2021 10:00PM PST
[Update] Scheduled maintenance is starting.

December 5, 2021 7:00AM PST
[Update] Scheduled maintenance is complete.
Updated-Emergency VoIP Maintenance #2 of 2 Tonight Dec 2ndPlanned Maintenance

Description

The Internet2/Clearspan VOIP system will be undergoing maintenance from Thursday, 12/2/21, at 7:00 PM PST until Friday, 12/2/21, at 11:00 PM Pacific Time. Although there is built in redundancy to maintain this service, some VOIP calls may be interrupted for brief periods during this maintenance window. This work is being performed by a national provider. and as such is outside the OIT standard UC maintenance window of 12:00 am through 6:00 am.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

December 2, 2021 7:00PM - December 2, 2021 11:00PM PST


December 2, 2021 7:00PM PST
[Update] National VOIP network maintenance planned tonight that could cause brief VOIP call interruptions as some calls are re-routed is starting. During this maintenance window, we can expect 10-minute interruption to some connections. During that interruption, our customers may notice dropped calls and/or the brief inability to initiate new inbound or outbound calls as the service reverts to a different data center.

December 2, 2021 11:00PM PST
[Update] National VOIP network maintenance planned tonight that could cause brief VOIP call interruptions as some calls are re-routed is scheduled to finish.
VoIP - Campus Call Center IssueDegraded Performance

Incident Status

Degraded Performance


Components

Collaboration and Sharing Services


Locations

VoIP Phones



December 1, 2021 9:27AM PST
[Investigating] OIT is investigating reports of issues with campus call centers using VoIP. Users are reporting that incoming callers are unable to hear the person answering the phone. We are working with our vendor to identify the problem. We'll post more information as we have it.

December 1, 2021 9:55AM PST
[Investigating] IT continues to investigate this morning's VoIP problems with our vendor. Some users not associated with call centers are reporting issues as well. If you are experiencing this problem, please Report a Problem on servicehub.ucmerced.edu or chat with us on our website at oit.ucmerced.edu to submit a ticket.

December 1, 2021 11:11AM PST
[Investigating] Our vendor, Mitel, is continuing to troubleshoot the problem that UC Merced campus users are having with VoIP phones this morning. We'll report more information as soon as we have it. Since the OIT phone number is a VoIP call center, we're experiencing the problem too! Here's how to get support from OIT in the meantime: * Report a Problem at servicehub.ucmerced.edu * Click the chat bubble in the bottom right of any page on oit.ucmerced.edu

December 1, 2021 1:24PM PST
[Resolved] Our VoIP vendor has implemented a workaround that has resolved the issues that we've been experiencing with VoIP phones on campus today. If you were experiencing this problem, your phone should now be functioning as expected. If you continue to experience problems, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).
Emergency VoIP Maintenance Tonight 11/30Planned Maintenance

Description

National VOIP network maintenance planned tonight that could cause brief VOIP call interruptions as some calls are re-routed. A national network provider needs to perform emergency maintenance on their network. The maintenance window is scheduled from Tuesday, 11/30/21, at 11:00 PM EST until Wednesday, 12/1/21, at 3:00 AM EST. During this maintenance window, they expect 10-minute interruption to some connections. During that interruption, our customers may notice dropped calls and/or the brief inability to initiate new inbound or outbound calls as the service reverts to a different data center.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

November 30, 2021 8:00PM - November 30, 2021 11:59PM PST


November 30, 2021 8:00PM PST
[Update] Description - Emergency Network maintenance at national VOIP service provider Components - VOIP calls Locations - Potential to interrupt VOIP calls during the window Scheduled - 11/30/21 8:00 PM - midnight

November 30, 2021 11:59PM PST
[Update] The scheduled VOIP network maintenance is complete.