Active Incident

Updated a few seconds ago

Having a problem with campus technology systems? Report a Problem at https://servicehub.ucmerced.edu or call CAT-HELP (228-4357)
OIT Website Unavailable Operational

Incident Status

Operational

Components

Campus Websites

Locations

Acquia Hosting (Campus and Departmental Websites)


May 29, 2026 10:22PM PDT
MONITORING

OIT has remediated the issue with the it.ucmerced.edu website, and it is now accessible. We will continue to monitor the service to confirm expected service functionality. If you experience any issues with campus websites, please Report a Problem at https://servicehub.ucmerced.edu or call 228-HELP (4357).

May 29, 2026 7:59PM PDT
INVESTIGATING

OIT is aware that it.ucmerced.edu is currently unavailable and is investigating the cause. No other UC Merced websites are impacted at this time.

Authentication and Identity Management

Operational

Business Systems

Operational

Campus Card System

Operational

Campus Websites

Operational

CatCourses

Operational

Collaboration and Sharing Services

Operational

Human Resources Services

Operational

Microsoft 365

Operational

Network Services

Operational

Printing Services

Operational

Student Services

Operational

UC Merced Connect

Operational

Other Campus & External Services

Operational

Cyberinfrastructure & Research Technologies

Operational

External Services

Acquia

Amazon Web Services

Box

Duo

Instructure (Canvas)

MS Office365

Zoom

2

Upcoming Maintenances

6

Incidents Last 30 Days

18

Maintenances Last 30 Days

Scheduled Maintenance

MercedID Maintenance - Early Morning 6/9Planned Maintenance

Schedule

June 9, 2026 12:01AM - 12:30AM PDT

Components

Authentication and Identity Management

Locations

IDM Website

Description

OIT will be performing maintenance on the MercedID website on Tuesday, June 9th, from 12:01 AM to 12:30 AM. This maintenance effort should not have any user-facing impact.
ServiceNow Maintenance - Overnight 6/13Planned Maintenance

Schedule

June 13, 2026 9:00PM - June 14, 2026 1:00AM PDT

Components

Other Campus & External Services

Locations

Other Campus & External Services

Description

OIT will be performing maintenance on our ServiceNow platform on Saturday, June 13th at 9:00 PM through Sunday June 14th at 1:00 AM. During the maintenance window, ServiceNow, the OIT Service Hub (servicehub.ucmerced.edu), and the DFA Service Hub (ucmerced.service-now.com/dfa) will be unavailable for 40 minutes.

History (Last 7 days)

Network Maintenance - Early Morning 6/5Planned Maintenance

Description

OIT will be performing campus network maintenance on Friday, June 5th from 12 AM through 6 AM. The campus may experience intermittent network performance degradation or connectivity loss during this window.


Components

Network Services


Locations

Internet Connectivity


Schedule

June 5, 2026 12:00AM - June 5, 2026 6:00AM PDT


June 5, 2026 6:00AM PDT
UPDATE

Planned Network maintenance should now be complete.

June 5, 2026 12:00AM PDT
UPDATE

Planned Network maintenance is starting.
Document Uploader Issue 6/1Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Other Campus & External Services


Locations

Other Campus & External Services



June 4, 2026 10:31AM PDT
RESOLVED

After extended monitoring, OIT has confirmed the issue with uploading documents through docupload.ucmerced.edu has been resolved! Please continue to report problems at servicehub.ucmerced.edu or call 228-HELP (4357). (https://status.ucmerced.edu)

June 3, 2026 10:52AM PDT
MONITORING

OIT has successfully applied a fix to address the issues with uploading documents through docupload.ucmerced.edu in MyChecklist. We will continue to monitor for additional reports and will provide another update after the monitoring period. Please continue to report problems at servicehub.ucmerced.edu or call 228-HELP (4357). (https://status.ucmerced.edu)

June 2, 2026 10:49AM PDT
IDENTIFIED

OIT has identified the issue with uploading documents through docupload.ucmerced.edu in MyChecklist. We are working on issuing a fix and will update as we have more information. Please continue to report problems at servicehub.ucmerced.edu or call 228-HELP (4357). (https://status.ucmerced.edu)

June 1, 2026 9:38PM PDT
INVESTIGATING

Status: Partial Service Disruption OIT is investigating and issue where students are having intermittent issues uploading documents through docupload.ucmerced.edu in My Checklist. If you have an issue with docupload.ucmerced.edu, please Report a Problem at servicehub.ucmerced.edu or call 228-HELP (4357).
Network Maintenance - 6/11Planned Maintenance

Description

OIT will be performing network maintenance on Thursday, June 11th from 12:00 AM through 06:00 AM. This maintenance effort should not have any user-facing impact.


Components

Network Services


Locations

Wireless Network


Schedule

June 3, 2026 12:04PM - June 3, 2026 12:04PM PDT


June 3, 2026 12:07PM PDT
UPDATE

Planned network maintenance should now be complete.

June 3, 2026 12:07PM PDT
UPDATE

Planned network maintenance is starting.
Windows Server Infrastructure Maintenance - Ovenright 06/02Planned Maintenance

Description

OIT will be performing maintenance on our Windows Database Infrastructure on Tuesday, June 2nd from 10:00 pm through 1:30 am. During this time, databases hosted on the affected server will be unavailable.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

June 2, 2026 10:00PM - June 3, 2026 1:30AM PDT


June 3, 2026 1:30AM PDT
UPDATE

Planned maintenance to the UC Merced Windows Server Infrastructure should now be complete.

June 2, 2026 10:00PM PDT
UPDATE

Planned maintenance to the UC Merced Windows Server Infrastructure is starting.
Checklist Admin Maintenance - Evening June 2, 2026Planned Maintenance

Description

OIT will be upgrading Document Uploader on June 2nd, 2026 from 6:00 PM to 6:30 PM. The application will be unavailable during this time.


Components

Student Services


Locations

Student Checklist


Schedule

June 2, 2026 6:00PM - June 2, 2026 6:30PM PDT


June 2, 2026 6:30PM PDT
UPDATE

Planned maintenance to Document Uploader website should now be complete.

June 2, 2026 6:00PM PDT
UPDATE

Planned maintenance to Document Uploader website is starting. .
Campus Network Maintenance Tuesday 6/2Planned Maintenance

Description

OIT will be performing network maintenance on Campus Tuesday 6/2/2026 from 1:00 pm to 3:30 pm


Components

Network Services


Locations

Wired Network


Schedule

June 2, 2026 1:00PM - June 2, 2026 3:30PM PDT


June 2, 2026 3:30PM PDT
UPDATE

Planned network maintenance should now be complete.

June 2, 2026 1:00PM PDT
UPDATE

Planned network maintenance is starting.
Loss of Network Connectivity 4th Floor BSPPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other Campus & External Services


Locations

Other Campus & External Services



June 2, 2026 7:30AM PDT
RESOLVED

At this time, OIT is confident that network services are fully restored to BSP. If you are experiencing issues, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

June 1, 2026 4:45PM PDT
MONITORING

Power has been restored to the far side of the 4th floor of BSP, wired network connectivity has been restored and wireless connectivity should no longer be intermittent. OIT will continue to monitor to ensure service is working without disruption. If you are experiencing issues, please Report a Problem at servicehub.ucmerced.edu or call CAT-HELP (228-4357).

June 1, 2026 12:06PM PDT
IDENTIFIED

Due to power loss affecting the far side of the 4th floor of BSP, wired network connectivity is down and wireless connectivity will be intermittent or slow. OIT will work restore connectivity once the facility manager confirms power is restored.
Windows Server Infrastructure Maintenance - Overnight 6/02Planned Maintenance

Description

OIT will be performing maintenance on our Windows Server Infrastructure on Tuesday, June 2nd from 12 AM through 1:30 AM. During this period, campus users may experience up to 5 minutes of disruption for specific services such as printing or reporting as each server reboots.


Components

Other Campus & External Services


Locations

Other Campus & External Services


Schedule

June 2, 2026 12:00AM - June 2, 2026 1:30AM PDT


June 2, 2026 1:30AM PDT
UPDATE

Planned maintenance to the UC Merced Windows Server Infrastructure should now be complete.

June 2, 2026 12:00AM PDT
UPDATE

Planned maintenance to the UC Merced Windows Server Infrastructure is starting.